Terms and Conditions | Tiny Whale Surf Lodge

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Tiny Whale

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Terms & Conditions

 

 

Terms & Conditions

 

By paying a deposit for any of our services you agree to the following terms and conditions:


 

Packages & Accommodation 

Payment policy

-To secure a booking a 20% deposit will be taken in advance.

-Payment of the final balance (80%) is required no more than 60 days before your holiday commences.

-We recommend taking out travel insurance, as no cancellations can be accepted within 60 days of your holiday commencing.

-It is only possible to receive a full refund of any balances paid if you give a minimum of 60 days' notice prior to the booking commencing. When refunds are given a 25€ cancellation fee will be applied.

-Reservation dates can be changed up to within 21 days of the holiday date commencing with an administration charge of 25€. Any changes are subject to availability.

-Bookings are taken on a first come first paid basis.

-A late check-in charge of 25€ per booking will be charged for arrivals between 11.00 pm & 7:00 am.

-Prices are subject to change without prior notice unless the initial deposit has already been paid.

 

 

Activities (Surf & SUP school + 3rd party providers)

Payment policy

-To secure a booking a 20% deposit will be taken in advance.

-Payment of the final balance (80%) is required no more than 30 days before your activity commences.

-In the event of cancellation, notice must be received 7 days prior to the activity commencing. A cancellation fee of 25€ will be charged and will be taken from your initial deposit.

-Refunds will not be issued for cancellations made within 7 days of the activity commencement date. If you have to postpone your booking, we will try and arrange a mutually convenient alternative date for up to one year from the initial date the deposit was paid.

 

Safety

-For any activities taking place in water, it is required that all clients can swim a minimum of 25 meters.

-Clients are strictly required to follow the instructions of their teacher within the activity they are taking part in at all times.

-All the activities we provide ourselves are fully insured to cover any miss-practice on our part where a customer may become injured.

-The client is not covered by our insurance for 'acts of god' which are uncontrollable by the surf school such a weaver fish stings & lightning strikes etc.

-Any dry land surf coaching on skateboards is not insured as part of our surf school operation and clients take part at their own risk.

-We are not held responsible for the operation of any activities by 3rd party providers we book on behalf of our clients.

 

Surf Conditions

-The Algarve offers some of the most consistent surf in the world, however, if we are unable to find suitable conditions by 2:30 pm we reserve the right to only offer a tour of the local area or dry land-based surf coaching. Due to the uncontrollable aspect of the surfing environment, we are not able to give refunds when nature does not deliver.

 

Promotions & Deals

-Primarily we only run offers to fill last-minute spaces at the lodge. 

-We do not allow clients to cancel existing holidays to re-book during last minute offers & we cannot book the same holiday dates again for the same party. 

 

Airport Transfers

-It is the client's responsibility to read the joining information for the transfer within the email sent by us prior to arrival.

-It is the client's responsibility to find the transfer desk and check in with them within 30 minutes of the plane landing.

 

Travel Insurance

-We recommend taking out good quality travel insurance for your holiday.

-If traveling from the UK we recommend you have an up to date EHIC card or equivalent for any medical services you might need.

http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx

-We are not responsible for any robbery, theft or damage of personal items that occur whilst you are in our care or staying at our accommodation.

 

 

Rental equipment

-Any loss or damage to any rented or borrowed equipment of ours in clients care will be charged at our discretion to fix or replace the item.